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FAQs

www.lovepharmacy.com is owned and operated by:

Express Dispense Limited,
Unit 4 Woking Business Park,
Albert Drive,
Woking,
Surrey.
GU21 5JY

www.lovepharmacy.com is a specialist online service that caters specifically for sexual health. It provides both OTC (over the counter) and prescription only products which aim to treat a variety of sexual health problems.

All orders placed through www.lovepharmacy.com will be approved by Express Dispense doctors who are UK based and UK registered. The approved order will then be dispensed and despatched by the Express Dispense Pharmacy.

Express Dispense is CQC (Care Quality Commission) registered and the Express Dispense Pharmacy is registered with the GPhC (General Pharmaceutical Council).

All pharmacies in the UK must be registered with the GPhC as a legal requirement.

www.lovepharmacy.com is also listed as one of the websites operated by Express Dispense Limited on the GPhC website (GPhC Registration Number: 1121548)

For more information of the regulation of pharmacy website please see here.

Express Dispense:

  •  Is GPhC registered with registration number:  1121548
  • is on the MHRA (Medicines and Healthcare products Regulatory Agency) approved online sellers registry
  • is CQC (Care Quality Commission) registered

Love Pharmacy is owned and operated by Express Dispense LTD, a company based in Woking.

Our Address: Express Dispense LTD, Unit 4 Woking Business Park, Albert Drive, Woking, Surrey, GU21 5JY

If you have any problems or queries please feel free to contact the lovepharmacy.com customer support team directly on 01483 760237 or via email contactus@lovepharmacy.com

Our phone lines are open from 9am-5pm Mondays to Fridays (we are closed on the weekends and bank holidays)

Once you have placed your order you will receive an email confirming the details of your order including the order the number, items ordered, total cost including any delivery charges (if applicable)

If you would like to amend or cancel an order please contact the Lovepharmacy.com customer care team as soon as possible on 01483 760237 or via email contactus@lovepharmacy.com

Please note: unfortunately we cannot add additional items to your order once it has been placed. Under these circumstances you will need to put an additional order through for the additional items.

Returns

If you are not satisfied with your purchase, please contact our Customer Services at contactus@lovepharmacy.com or by telephone stating the items you wish to return, name and contact details, within 30 days.

Return the goods to us in the exact condition in which they were delivered. Certain items cannot be refunded or exchanged unless faulty or sent incorrectly: for instance condoms, medicines or foods.

We recommend using Recorded Delivery when returning products. Your statutory rights will not be affected.

If we are in error we will refund the delivery charges

Cancelling your order

If you wish to cancel your order contact the Love Pharmacy Customer Care Team as soon as possible after having placed the order. However, once your order has been dispatched we can no longer cancel your order.

Refunds will be processed within 24 hours during the working week (Monday –Friday) or processed on the next working day after a weekend or bank holiday. Please allow 3-5 working days for the money to be debited back to your bank account.

      

All Love Pharmacy customers can make payment via Credit or Debit Card.

You can also contact the Lovepharmacy.co.uk customer support team who can process a payment over telephone on 01483 760237 or via email contactus@lovepharmacy.com between 9am-5pm Mondays to Fridays (we are closed on the weekends and bank holidays)

The Love Pharmacy Online Doctor service uses a ‘Token Payment System’. This works by authorising a token payment of £1 on your payment method when you place your order. Once the order has been approved full payment will then be taken. The order will then be dispatched.

Love Pharmacy try to replenish stock on a daily basis. However, if you are looking for an item that happens to be out of stock contact the Lovepharmacy.com customer care team on 01483 760237 or via email contactus@lovepharmacy.com. They can then give you an estimated time of when the item(s) should be back in stock.

Love Pharmacy delivery drivers will deliver to the following postcodes, GU21 GU22, GU23, and GU24.

All other orders will be sent via royal mail

Please note: all orders for prescription/ OTC medication must be signed for by the recipient.

If your order has been delivered by special delivery, a signature will be required to complete the delivery of your package. If you are unable to sign for your delivery, the items may be returned to your local Post Office depot, or left with a neighbour depending on the delivery options selected. If you do not collect your items they will be returned to Lovepharmacy.com who may charge for the re-delivery.

A valid email address is necessary for all customers to make purchases through lovepharmacy.com. This means that we can contact you if there are any problems with your order and keep you up to date with our services.

We do not keep any of your financial information. Your personal information is only used by Express Dispense Ltd to keep you updated with any service changes or offers we feel may be of interest to you, or to contact you in the event of a problem with your order and can only be accessed by relevant members of staff. We do not pass on your personal information to other parties

Yes.

Love Pharmacy Cookie Policy

Privacy Statement: How We Use Cookies

Cookies are very small text files that are stored on your computer when you visit some websites. 

We use cookies to help identify your computer so we can tailor your user experience, allow you to use purchase our Pharmacy Products, our Online Doctor consultation service and Personal Dashboard functionality.

You can disable any cookies already stored on your computer, but these may stop our website from functioning properly.

1)     The following is strictly necessary in the operation of our website.

This website will:

Remember whether you have any items in your basket.

Remember that you are logged in and that your session is secure.  You need to be logged in to purchase our Pharmacy Products, to use our Online Doctor consultation service, to access the Personal Dashboard and to view secure content.

2)     The following are not Strictly Necessary, but are required to provide you with the best user experience and also to tell us which pages you find most interesting (anonymously).

Functional Cookies

This website will:

Track the pages you visit via Google Analytics.

Click on the login/register tab at the top right hand side of the Love Pharmacy webpage. A small login screen will appear. Click on ‘forgotten password’ directly above the register tab. You will then be asked to type in your email. You will then click on the ‘remind’ tab and your password will be sent to the email account. Please note: the email address you put in must match the email address you used to register with Lovepharmacy.com