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Returns Policy

Shipping & Delivery

Please Click here for Our Delivery Information

Privacy & Security

You have nothing to fear by paying for your goods online. We use the latest security encryption technology to ensure that your card details cannot be accessed by any unauthorised persons or for any transactions unauthorised by you. Our full privacy policy is available here.

Returns & Replacements

  • If you are not satisfied with your purchase, please contact our Customer Services at contactus@lovepharmacy.com or by telephone stating the items you wish to return, name and contact details, within 30 days.
  • Return the goods to us in the exact condition in which they were delivered. Certain items cannot be refunded or exchanged unless faulty or sent incorrectly: for instance condoms, medicines or foods.
  • Moreover, once orders are dispatched, we cannot accept returned prescription medicines or offer a refund on prescription medicines purchased. This also applies to over the counter products purchased from Love Pharmacy.
  • We recommend using Recorded Delivery when returning products. Your statutory rights will not be affected.
  • If we are in error we will refund the delivery charges

Ordering

If you order before noon on any weekday we will dispatch your goods on the same day. When you place an order after 12.00 midday on any weekday from Monday to Friday or at any time on Saturday or Sunday we will dispatch your goods on the next working day (Subject to stock).

If any of the items you order are out of stock, we will proceed with the remainder of the order. The outstanding items will be placed on back order and despatched to you as soon as they become available.

Payment, Pricing & Promotions

Payments

You can pay online using our credit and debit card secure payment scheme. A list of the cards which we accept is shown on the checkout page as well as on the bottom of all pages.

Pricing

Our prices are set to be competitive within the framework of all legislation which covers the sale of goods through pharmaceutical outlets in the UK. We are not allowed to offer a discount or other incentive for any goods bought on prescription.

We price non-prescription items as competitively as possible. From time to time, we also run special promotions, when normally-priced goods are offered at special low prices for a defined period.

Viewing Orders

We recommend using Recorded Delivery when returning products. Your statutory rights will not be affected.

If you are not satisfied with your purchase, please contact our Customer Services at contactus@lovepharmacy.com or by telephone stating the items you wish to return, name and contact details, within 30 days. Return the goods to us in the exact condition in which they were delivered. Certain items cannot be refunded or exchanged unless faulty or sent incorrectly: for instance condoms, medicines or foods.

You can view your orders by clicking on the account area at the top of the page. Note, you must register before making a purchase to use this facility.

Updating Account Information

We recommend you keep your account information up to date to avoid confusion when receiving orders.