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Tracking Orders

What is my Tracking Number?

All orders have a 13 character unique tracking number, which will be sent to you with your dispatch confirmation e-mail. You can use this tracking number to track the progress of your order using the Royal Mail Track and Trace Service:

Where can I find my Tracking Number?

You can view your tracking number either by checking your dispatch e-mail or by logging into your account and selecting the order history tab.

What do I do if I have not received my order?

If you have not received your order when you expected to there are a few steps you can take to try and find out where it is:

  • Firstly, use the Track and Trace service to see the status of your order.
  • If you live or work in a communal building, check to see if your parcel has been delivered to the reception or office.
  • If you were out when the item was due to be delivered check to see if the postal officer has left you a card or left the item with a neighbour.

This is an example of a card the postperson should have left if you were not available to sign for your item:
 

If you have tried the above and are still unable to locate your parcel then please contact us and we wil be happy to help you.

PLEASE NOTE: we cannot make a claim with Royal Mail for a lost or incorrectly delivered item until 15 working days have elapsed from the postage date. In the rare case a parcel does not arrive in the delivery period expected we will not be able to re-dispatch or refund an order until the 15 day period has passed.

For further information on our delivery service please see our Delivery Policy page.